Refund Policy
We want you to be completely satisfied with your purchase. Learn about our refund and return process.
Last updated: March 30, 2026
1. Overview
At Fashion Stitch & Shop, we strive to provide high-quality products and services. If you're not completely satisfied with your purchase, we're here to help. This refund policy outlines the conditions and process for returns, exchanges, and refunds.
2. Ready-Made Products
Eligible for Return
- Unused items in original packaging
- Within 3 days of delivery
- Tags and labels attached
- Original receipt or invoice
Not Eligible for Return
- Used or worn items
- Missing original packaging
- After 3 days of delivery
- Damaged by customer
3. Custom Tailoring Services
Important Note
Custom tailoring services are made-to-order and cannot be returned or refunded once work has begun. However, we offer the following options:
Alterations
Free alterations within 7 days if measurements were incorrect.
Size Adjustments
Size changes at no extra cost if the original specifications were wrong.
Repairs
Free repairs for manufacturing defects within 30 days.
4. Refund Process
How to Initiate a Return
- Contact our customer support within the eligible period
- Provide order details and reason for return
- Receive return authorization and shipping instructions
- Pack and ship the item using provided packaging
- Receive refund confirmation via email
Our streamlined refund process ensures quick resolution.
5. Refund Methods
Refunds will be processed using the original payment method. Processing times vary:
Credit/Debit Cards
3-5 business days to appear on your statement
UPI/Digital Wallets
1-2 business days for refund processing
6. Exchange Policy
We offer exchanges for the same item in a different size or color, subject to availability. Exchanges must be initiated within 3 days of delivery.
Exchange Benefits:
- No additional shipping charges for size exchanges
- Quick processing within 2-3 business days
- Quality check before shipping new item
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund at no cost to you.
8. Cancellation Policy
Orders can be cancelled within 24 hours of placement. For custom tailoring orders, cancellation is possible before measurements are taken. Refunds for cancellations will be processed within 5-7 business days.
9. Contact Us
For refund requests or questions about our policy, please reach out:
rr.tai41@gmail.com
Phone
+91 8700183723